Shipping policy

Chaoko offers international shipping for all orders placed through our online store.

Processing Time

Orders are usually processed within 2 to 5 business days after payment confirmation.
During product launches, holidays, or high-demand periods, processing times may be slightly longer.

Shipping Times

• Europe: Estimated delivery within 5–10 business days after dispatch.

• Outside Europe: Estimated delivery within 10–25 business days, depending on the destination and local customs processing.

Please note that international delivery times may vary due to customs inspections, local postal delays, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and depend on the destination country and the total weight or size of the order.

Customs and Import Taxes

Customers are responsible for any customs duties, import taxes, or additional fees that may apply in their destination country.
Chaoko has no control over these charges and cannot predict their amount.

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can follow your package until delivery.

Lost or Delayed Packages

If your order is delayed or appears lost, please contact us at contact@chaokomaker.com. We will do our best to assist you and liaise with the courier service.